Refund policy

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request a exchange. 

Exchanges are accepted within 7 business days of delivery 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a exchange, you can contact us at faiverstores@gmail.com. Please note that returns will need to be sent to the following address: 
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any return question at faiverstores@gmail.com. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For replacement, exchange, or damaged products, we will process the exchange within 5 days of receiving the returned product. The replacement item will be delivered within 6 working days thereafter

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded and credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at faiverstores@gmail.com.